Operational Assessment

Design for Operational Excellence™

Based on engagements with over 50 top financial institutions and on our market research, Venturehaus’ Operational Excellence Assessment provides financial services businesses with a detailed assessment of their current performance.

The Assessment Model

The review assesses how well an organisation is performing in the pursuit of excellence in its business operations. Operational Excellence is neither a discrete change programme nor a management initiative; it is a business-as-usual approach to instil a culture of effective business management on an ongoing basis across complex organisations. In financial services, this invariably involves the consistent management of the inter-dependent, ever-changing, and often conflicting, requirements of cost optimisation, service differentiation and risk mitigation.

• The Assessment establishes an organisation’s rating in the , or "levers", which together represent Operational Excellence.
• The model ranks each organisation’s current performance against the 10 key factors in each lever which reflect industry best practice, and compares it with almost 400 other examples of current practice.
• An overall score is calculated, together with scores for each lever, based on the weighted average of the organisation’s positions in each of the key factors.